REFUND & RETURN POLICY
THE LUXE HAIR SOCIETY
At The Luxe Hair Society, customer satisfaction and product quality are our priorities. We take pride in providing premium hair extensions and carefully preparing every order.
ALL SALES ARE FINAL
Due to the nature of our hair products and for hygiene purposes, all sales are final.
We do not accept returns or exchanges for:
Changes of mind
Incorrect lengths or textures selected by the customer
Hair that has been installed, washed, colored, cut, or otherwise altered
Personal preferences after purchase
DAMAGED OR INCORRECT ITEMS
If you receive a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue, please provide:
Your order number
Clear photos of the item received
A description of the issue
Our team will review your request and arrange an appropriate resolution, including a replacement or refund when applicable.
Please do not install, wash, or alter the hair before contacting us about an issue.
ORDER CANCELLATIONS
Because our products are ordered specifically for each customer, cancellation requests must be submitted before your order has been placed with our supplier.
Once processing has begun with our supplier, cancellations may not be possible.
SHIPPING
Please allow 3–5 business days for order processing.
Estimated shipping transit time is 2–5 business days after dispatch.
Standard shipping is $9.99. Orders of $350 or more qualify for complimentary standard shipping within the United States.
Delivery estimates are not guaranteed.
CONTACT US
For questions regarding your order, damaged items, or incorrect products, contact The Luxe Hair Society through our official website or email.
Email: info@theluxehairsociety.com
Please include your full name, order number, and a brief description of your concern.
The Luxe Hair Society
Luxury Hair. Timeless Beauty.
Nothing in this policy limits any rights or remedies customers may have under applicable law.